FAQ
What are my payment options?
We have numerous payment methods you can choose from namely: credit card, bank deposit, COD, PayPal, GrabPay, or GCash. Just select your preferred payment method upon checkout.
How do I know if my payment went through?
When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can't find this email in your inbox, you might want to check your spam folder, just in case. If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we'll help you sort it out.
What if I want to cancel my order?
At the moment, there is no option to cancel orders. Once an order has been made, it is considered final and cannot be cancelled.
Where do you deliver?
We deliver nationwide in the Philippines.
How much is the shipping fee?
Please refer to the table below for the shipping rates.
| Location | Shipping Rate |
|---|---|
| NCR | PHP 50.00 |
| Provincial | PHP 80.00 |
When will I receive my order?
Please refer to the table below for the delivery time frame.
| Location | Delivery Time |
|---|---|
| NCR | 2-3 Business Days |
| Provincial | 5-7 Business Days |
We're committed to delivering your orders as soon as possible, but due to unexpected situations (typhoons, lockdowns), some deliveries may experience delays. Rest assured, we will continuously provide updates.
Where will my items ship from?
Items are shipped from our merchandise warehouse in Manila, Philippines.
Do you offer Free Shipping fee?
Yes, we're offering free shipping fee, only if your cart reaches the minimum of PHP 1,500.00.
I didn't receive an Order Acknowledgement email!
We're sorry about this. Please email us at aniquinch@gmail.com and our team will sort this problem out for you.
I can't login! I think I forgot my username or email address or password.
Don't worry, we are here to help you with that. Please send an email to aniquinch@gmail.com so our team can help you figure it out.
There is a product I would like to purchase, but you don't sell it!
Please let us know by answering our Feedback Form. The more information you can share about the product (such as a link, item name, or picture), the quicker we will be able to inform you whether we can add it to our shop.